Kunshan Yiyue Cleaning Equipment Co., Ltd. — Industrial Vacuum Cleaner After-Sales Service Policy

2025-12-08 15:08:00 YYVAC

To meet the demands of continuous, high-intensity operation in industrial settings, we have established a comprehensive after-sales service system covering quality assurance, maintenance, and technical support, ensuring long-term reliability for your equipment.

I. Core Service Commitment: Professional Team, End-to-End Support

Our experienced technical service team is dedicated to providing full-cycle support from start to finish:

  • Ready-to-Use Delivery: On-site installation and commissioning can be completed simultaneously with equipment delivery.

  • Hands-On Training: We provide on-site guidance for equipment operation, daily maintenance, and key care points.

  • Efficient Response: A multi-channel contact system ensures prompt response to inquiries from domestic and international clients.

II. Warranty Policy Details

  1. Warranty Period: The complete machine is covered by a standard 1-year warranty.

  2. Wear Parts Clause: Regular wear parts such as suction hoses, floor tools, and filters are not covered under the free warranty. For supply and replacement of these components, please contact our after-sales team.

III. Post-Warranty Support

  • Lifetime Free Technical Consultation: After the warranty period expires, we continue to offer free remote technical consultation for the lifetime of the product.

  • Continued Professional Services: We provide fee-based professional on-site technical support, repair, and debugging services to meet more advanced maintenance needs.

IV. After-Sales Service Contact Information

Our service network extends across China and overseas. For your convenience, we offer the following contact channels:

  • Service Hotline: +086 512 - 57112125


+086 51257112125

Customer Support: 24/7, Mon. - Sun.

Feedback
whatsapp
Phone
wechat
Email